Shipping policy

Order Processing

All orders are processed within 1–2 business days after payment has been received. Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Within Australia

Estimated delivery times for orders within Australia are typically between 2–8 business days, depending on the destination and carrier.

Shipping Costs

We are pleased to offer FREE shipping on all orders. No minimum purchase is required, and there are no additional shipping charges at checkout. 

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including carrier delays, weather conditions, customs clearance, or peak shipping periods.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. We are not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact us at support@jzpgroup.com within 7 days of the expected delivery date so we can assist in resolving the issue.

Contact Us

For any questions regarding shipping, please contact us at:

Email: support@jzpgroup.com